Anyone studying today has grown up with modern means of communication such as e-mail and text messaging: you probably sent your first e-mail at school, used the Internet to find out about your next holiday destination or invited your friends to a party via chat. You have certainly used a very casual style, which is appropriate in the private field. But if you use this style for formal occasions, you are not doing yourself any favours. This short note is intended to explain what you should and - above all - should not do when sending emails in the business field.

• Recipients: Before sending an email, think about who is the right contact for your request. Do not send your e-mail to several recipients "just like that". You can be confident that every e-mail sent to a member of the faculty (staff member, professor) will be read internally by us and forwarded to the right person.

• Subject: State your request briefly and clearly in the subject line. This makes it easier to understand the problem and you will receive a meaningful answer more quickly (bad examples of subjects: No subject; Re: Aw: Answer: Re: Re: WG: Re: Re: Answer:; Application; PAUL; Registration for the module Grundzüge der Wirtschaftsinformatik, which I would like to take as a Studium Generale in my degree programme).

• Request: Describe your request in a brief but comprehensible form. Formulate clear questions and unambiguous statements. Read through your e-mail again before sending it. The text you write is part of your personality.

• Salutation : Like a letter, every first contact via email must begin with a polite salutation. Salutations with "Hello", "Hi", "Good morning" are bad examples and do not exactly reflect a high level of competence on the part of the sender, as would be expected of prospective academics.

• Conclusion: A friendly conclusion is a matter of course and should end with your name.(Bad examples of "closing": No closing; Bye, Moni; Bye; Wait for reply!!!!!)

• Reply: Include enough of the original letter in your text to make it easier for your addressee to understand the context. Also bear in mind that an e-mail is not "live", like a telephone call, for example, and that the recipient cannot ask about the content of the original message, especially if he or she receives many messages every day. If you include the relevant parts of the original text in your reply, this will help the recipient to recall the context of the discussion or conversation.

The social media presence of the Faculty of Business Administration and Economics at Paderborn University is intended to enable direct communication with users and depends on your participation. We emphasise the importance of respectful and friendly interaction.

We see the following rules of behaviour as the basis for communication:

• Our tone is objective, polite and respectful.
• We do not allow ourselves to be challenged: Insults, abuse and provocation on our part do not take place. However, we will delete without comment any posts that are discriminatory, anti-constitutional, demagogic, illegal, pornographic, extremist, racist, vulgar, denigrating or inappropriate in any other way. We also delete advertising, spam and commercial content from third parties without comment.
• Comments on a post, tweet etc. should always relate to the content of the post. Off-topic contributions are annoying and undesirable here.

So that everyone understands everything and misunderstandings are avoided: We post in German or English - and expect our users to do the same.

We pay attention to data protection: Confidential content such as addresses, telephone numbers and student numbers are not published on our social media presence at any time. We observe the general standards and terms of use of the respective social media site.

As employees of the Faculty, we provide information about the social media presence to the best of our knowledge and belief, but this is not legally binding. When we act as employees of our Faculty on social media, we are

we are required to be loyal to our employer. When publishing images and texts via our social media presence, we pay particular attention to compliance with copyright and personal rights and the right to one's own image. We also expect this from our users.