PRIME: Dr. Nora Nahr, Uni­versität Pas­sau "TIMS: Trans­act­ive in­tel­li­gent memory sys­tems to real­ize co­oper­a­tion between hu­mans and ar­ti­fi­cial in­tel­li­gence"

Abstract: 
Artificial intelligence (AI) surpasses human performance in some areas, and it is expected to rationalize an entire series of professions. At the same time, the applications where AI outperforms humans are very task specific and AI lacks currently to realize general intelligence that goes beyond performing individual tasks. Diverse capabilities call for a partnership between AI and staff instead of a substituting human labour with this technology. Based on the theory of transactive memory systems, we propose a novel construct of transactive intelligent memory system (TIMS) that describes a partnership between humans and AI on a comparable cognitive level. To successfully implement such a partnership, humans and AI systems will have to meet certain requirements, as we outline. Based on the in-depth analysis of two cases from AI usage in communication (within organizations and with clients), we validate our new TIMS construct. The construct helps information systems research to effectively explore the role that AI in future work processes. Practitioners can better exploit the capabilities of human and AI actors in collaboration when they implement our three proposed requirements for information systems that support transactive collaboration between humans and AI namely an 1) intuitive and 2) humanistic user interface, and 3) a clearly defined role of AI.
 
Short Bio: 
Dr. Nora Nahr works as a Senior Researcher at the Department of Information Systems at the University of Passau in Germany, where she successfully completed her PhD in 2016. She has been, amongst others, visiting scholar at the University of Turku in Finland. Her research interests include the fields of artificial intelligence and knowledge management and their adoption and application in organizational settings. This includes particularly the development and investigation of text mining techniques for processing knowledge across the entire knowledge lifecycle, as well as the exploration of efficient modes of collaboration to support knowledge work in hybrid teams of humans and intelligent agents. Nora’s research has been published in various leading journals and conference proceedings such as the Communications of the Association for Information Systems (CAIS), the Journal of Knowledge Management (JKM), the International Journal of Knowledge Management (IJKM) and the European Conference on Information Systems (ECIS).