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Due to climate change, there are severe weather changes, bushfires, floods, and heat waves that have increased in recent decades and have all been occurring on an unprecedented scale. In these extreme situations, the public needs a reliable source of information and recommendations on how to act to ensure safety and avoid the spread of fake news. Such information is being disseminated not only via traditional channels but also via social media, the necessity, and effectiveness of which has been confirmed by various studies (Willems et al., 2021; Bec and Becken, 2021; Yigitcanlar et al., 2022). This thesis focuses on AI-powered social bots (i.e., automated actors in social networks) to disseminate relevant information and automatically debunks disinformation. This raises the question of the extent to which safety can be guaranteed and how we can prepare for natural disasters using AI-powered social bots in order to make a reliable source of information accessible to the general public. The aim of this thesis is to conduct a literature review to capture the current state of research on social media crisis communication using social bots during natural hazards.
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- Stieglitz, S., Mirbabaie, M., Ross, B., & Neuberger, C. (2018). Social media analytics – Challenges in topic discovery, data collection, and data preparation. International Journal of Information Management, 39, 156–168.
- Hofeditz, L., Ehnis, C., Bunker, D., Brachten, F., & Stieglitz, S. (2019). Meaningful Use of Social Bots? Possible Applications in Crisis Communication during Disasters. In Proceedings of the 27th European Conference on Information Systems (ECIS), Stockholm & Uppsala, Sweden.
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