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Research Area: Transformative Services / Healthcare Services

  • Social support and relationship management in the health and utilities sector, in particular the investigation of triadic relationships between service suppliers, vulnerable customers and their relatives: identification of typical tensions and dilemmas as well as derivations of solution strategies and recommendations for action 
  • New technologies in the areas of health and care, in particular research on technology acceptance (e.g. care robots, chatbots, live streaming offerings) and the measurement of effects of their use on: quality of life/well-being of customers, compliance, treatment success, job satisfaction of employees
  • Digital interconnectedness, especially research on quality factors of the digital interconnectedness of service providers and suppliers in the utilities and health sector as well as the identification of business models to involve SMEs
Further information:

The University for the Information Society