Veröffentlichungen
2022 | ||
Bartelheimer, C.; zur Heiden, P.; Lüttenberg, H.; Beverungen, D. (2022): Systematizing the Lexicon of Platforms in Information Systems: A Data-Driven Study. Electronic Markets 32(1), pp. 375–396. Artikel. | ||
Beverungen, D.; Hess, T.; Köster, A.; Lehrer, C. (2022): From private digital platforms to public data spaces: implications for the digital transformation. Electronic Markets, in press. Artikel. | ||
Röglinger, M.; Plattfaut, R.; Borghoff, V.; Kerpedzhiev, G.; Becker, J.; Beverungen, D:, vom Brocke, J.; Van Looy, A.; del Rio Ortega, A.; Rinderle-Ma, S.; Rosemann, M.; Santoro, F.M.; Trkman, P. (2022): Exogenous Shocks and Business Process Management: A Scholars’ Perspective on Challenges and Opportunities. Business & Information Systems Engineering. Artikel. | ||
2021 | ||
Beverungen, D.; Buijs, J.C.A.M; Becker, Jörg; Di Ciccio, C.; van der Aalst, W.M.P.; Bartelheimer, C.; vom Brocke, J.; Comuzzi, M.; Kraume, K.; Leopold, H.; Matzner, M.; Mendling, J.; Ogonek, N.; Post, T.; Resinas, M.; Revoredo, K.; del-Río-Ortega, A.; La Rosa, M.; Santoro, F.M.; Solti, A.; Song, M.; Stein, A.; Stierle, M; Wolf, V. (2021): Seven Paradoxes of Business Process Management in a Hyper-Connected World. Business & Information Systems Engineering, 63(2), pp. 145–156. Artikel. | ||
Beverungen, D.; Kundisch, D.; Wünderlich, N.V. (2021): Transforming into a Platform Provider: Strategic Options for Industrial Smart Service Providers. Journal of Service Management, 32(4), pp. 507–532. Artikel. | ||
Lüttenberg, H.; Beverungen, D.; Poniatowski, M.; Kundisch, D.; Wünderlich, N.V. (2021): Drei Strategien zur Etablierung digitaler Plattformen in der Industrie. Wirtschaftsinformatik & Management 13(2), S. 120–131. Artikel. | ||
Poniatowski, M.; Lüttenberg, H.; Beverungen, D.; Kundisch, D. (2021): Three Layers of Abstraction—A Conceptual Framework for Theorizing digital Multi-Sided Platforms. Information Systems and e-Business Management. Artikel. | ||
Weinziel, S.; Wolf, V.; Pauli, T.; Beverungen, D.; Matzner, M. (2021): Detecting Temporal Workarounds in Business Processes –– A Deep Learning-Based Method for Analysing Event Log Data. Journal of Business Analytics, in press. | ||
2020 | ||
Beverungen, D.; Buijs, J.C.A.M; Becker, Jörg; Di Ciccio, C.; van der Aalst, W.M.P.; Bartelheimer, C.; vom Brocke, J.; Comuzzi, M.; Kraume, K.; Leopold, H.; Matzner, M.; Mendling, J.; Ogonek, N.; Post, T.; Resinas, M.; Revoredo, K.; del-Río-Ortega, A.; La Rosa, M.; Santoro, F.M.; Solti, A.; Song, M.; Stein, A.; Stierle, M; Wolf, V. (2020): Seven Paradoxes of Business Process Management in a Hyper-Connected World. Business & Information Systems Engineering. Artikel. | ||
Beverungen, D.; Kundisch, D.; Wünderlich, N.V. (2020). Transforming into a Platform Provider: Strategic Options for Industrial Smart Service Providers. Journal of Service Management. Artikel. | ||
Hoffmann, M.; Wildermuth, S.; Gitzel, R.; Boyaci, A.; Gebhardt, J.; Kaul, H.; Amihai, I.; Forg, B.; Suriyah, M.; Leibfried, T.; Stich, V.; Hicking, J.; Bremer, M.; Kaminski, L.; Beverungen, D.; zur Heiden, P.; Tornede, T (2020). Integration of Novel Sensors and Machine Learning for Predictive Maintenance in Medium Voltage Switchgear to Enable the Energy and Mobility Revolutions. Sensors 2020, 20(7), 2099; Artikel. | ||
Poniatowski, M.; Lüttenberg, H.; Beverungen, D.; Kundisch, D.: Three Layers of Abstraction—A Conceptual Framework for Theorizing digital Multi-Sided Platforms. Information Systems and e-Business Management. Forthcoming. | ||
2019 | ||
Beverungen, D., Breidbach, C.F., Poeppelbuss, J., Tuunainen, V.K. (2019). Smart service systems: An interdisciplinary perspective. Information Systems Journal. Artikel. | ||
Bräuer, S.; Plenter, F.; Klör, B.; Monhof, M.; Beverungen, D.; Becker, J. (2019): Transactions for Trading Used Electric Vehicle Batteries – Theoretical Underpinning and Information Systems Design Principles. Business Research. (Artikel). | ||
Beverungen, D., Müller, O., Matzner, M., Mendling, J., vom Brocke, J. (2019). Conceptualizing Smart Service Systems. Electronic Markets, 29(1), pp. 7–18. (Artikel). | ||
2018 | ||
Klör, B., Monhof, M., Beverungen, D., & Bräuer, S. (2018). Design and Evaluation of a Model-Driven Decision Support System for Repurposing Electric Vehicle Batteries. European Journal of Information Systems (EJIS), (27:2), pp. 171–188. Available online. | ||
Beverungen, D., Lüttenberg, H., Wolf, V. (2018). Recombinant Service Systems Engineering. Business & Information Systems Engineering, 60(5), pp. 377-391. (Artikel). | ||
2017 | ||
Barann, B.; Beverungen, D.; Müller, O. (2017). An open-data approach for quantifying the potential of taxi ridesharing. Decision Support Systems, 99 (July 2017), pp. 86-95. (Artikel). | ||
Betzing, J.; Beverungen, D.; Becker, J.; Matzner, M.; Schmitz, G.; Bartelheimer, C.; Berendes, I.; Braun, M.; Gadeib, A.; von Hoffen, M.; Schallenberg. C. (2017). Interaktive, digitale Einkaufserlebnisse in Innenstädten. HMD — Praxis der Wirtschaftsinformatik, 54(5), pp. 659–671. (Artikel) | ||
Beverungen, D., Bräuer, S., Plenter, F., Klör, B., & Monhof, M. (2017). Context and Form of Information Systems for Repurposing Electric Vehicle Batteries — An Exploratory Study. Computer Science — Research and Development, 32(1), pp. 195-209. | ||
Beverungen, D., Matzner, M., Janiesch, C. (2017). Information Systems for Smart Services (Editorial). Information Systems and e-Business Management, 15(4), pp. 781–787. (Artikel). | ||
Beverungen, D., Müller, O., Matzner, M., Mendling, J., vom Brocke, J. (2017). Conceptualizing Smart Service Systems. Electronic Markets, 29(1), pp. 7–18. (Artikel). | ||
Klör, B., Monhof, M., Beverungen, D., & Bräuer, S. (2017). Design and Evaluation of a Model-Driven Decision Support System for Repurposing Electric Vehicle Batteries. In: European Journal of Information Systems (EJIS), Special Issue on Exemplars and Criteria for Applicable Design Science Research. (Artikel) | ||
2014 | ||
Becker, J., Beverungen, D., Knackstedt, R., Rauer, H. P., & Sigge, D. (2014). On the Ontological Expressiveness of Conceptual Modeling Grammars for Service Productivity Management. Information Systems and e-Business Management, 12(3), 337–365. | ||
Beverungen, D. (2014). Exploring the Interplay of the Design and Emergence of Business Processes as Organizational Routines. Business and Information Systems Engineering, 6(4), 191–202. | ||
Beverungen, D. (2014). Über das Zusammenwirken der Gestaltung und Emergenz von Geschäftsprozessen als Organisationsroutinen. WIRTSCHAFTSINFORMATIK, 56(4), 209–222. | ||
2013 | ||
Becker, J., Beverungen, D., Breuker, D., Dietrich, H.-A., & Rauer, H. P. (2013). Guidelines for Reporting Productivity Studies: A Review of the Reproducibility of DEA in the Service Sector. International Journal of Services and Operations Management, 16(3), 407–425. | ||
Becker, J., Beverungen, D., Knackstedt, R., Matzner, M., Müller, O., & Pöppelbuß, J. (2013). Bridging the Gap Between Manufacturing and Service Through IT-Based Boundary Objects. IEEE Transactions on Engineering Management, 60(3), 468–482. | ||
Becker, J., Beverungen, D., Knackstedt, R., Matzner, M., Müller, O., & Pöppelbuß, J. (2013). Designing Interaction Routines in Service Networks: A Modularity and Social Construction-Based Approach. Scandinavian Journal of Information Systems, 25(1), 37–68. | ||
Beverungen, D., Eggert, M., Voigt, M., & Rosemann, M. (2013). Augmenting Analytical CRM Strategies with Social BI. International Journal of Business Intelligence Research (IJBIR), 4(3), 32–49. | ||
Hofmann, S., Beverungen, D., Räckers, M., & Becker, J. (2013). What Makes Local Governments' Online Communications Successful? Insights from a Multi-Method Analysis of Facebook. Government Information Quarterly, 30(4), 387–396. | ||
Plattfaut, R., Hofmann, S., Kohlborn, T., Beverungen, D., Räckers, M., Niehaves, B., & Becker, J. (2013). Verwaltungsdienstleistungen für Personen mit eingeschränkter Mobilität: Von mobilen Bürgerdiensten zu E-Government?. eGovernment Review, 11, 14–15. | ||
2012 | ||
Becker, J., Bernhold, T., Beverungen, D., Kaling, N., Knackstedt, R., Lellek, V., & Rauer, H. P. (2012). Construction of Productivity Models: A Tool Supported Approach in the Area of Facility Management. Enterprise Modelling and Information Systems Architectures, 7(1), 26–40. | ||
Beverungen, D., Knackstedt, R., & Winkelmann, A. (2012). Identifying e-Service Potential from Business Process Models — A Theory Nexus Approach. e-Service Journal, 8(1), 45–74. | ||
2011 | ||
Becker, J., Beverungen, D., Knackstedt, R., & Müller, O. (2011). Pricing of Value Bundles: A Multi-Perspective Decision Support Approach. Enterprise Modelling and Information Systems Architectures, 6(2), 54–69. | ||
2010 | ||
Backhaus, K., Becker, J., Beverungen, D., Frohs, M., Müller, O., Weddeling, M., Knackstedt, R., & Steiner, M. (2010). Enabling Individualized Recommendations and Dynamic Pricing of Value-Added Services through Willingness-to-Pay Data. Electronic Markets, 20(2), 131–146. | ||
Becker, J., Beverungen, D., & Knackstedt, R. (2010). The Challenge of Conceptual Modeling for Product-Service Systems — Status-quo and Perspectives for Reference Models and Modeling Languages. Information Systems and e-Business Management (ISeB), 8(1), 12–32. | ||
Becker, J., Beverungen, D., Knackstedt, R., & Winkelmann, A. (2010). Fostering the Virtualization of Service Processes and Touch Points — Identification and Documentation of E-Service Potential in Retail Networks. Lecture Notes in Informatics, P-177(INFORMATIK 2010 — Business Process and Service Science — Proceedings of ISSS and BPSC), 63–79. | ||
2009 | ||
Becker, J., Beverungen, D., Knackstedt, R., & Müller, O. (2009). Model-Based Decision Support for the Customer-Specific Configuration of Value Bundles. Enterprise Modelling and Information Systems Architectures, 4(1), 26–38. | ||
2008 | ||
Beverungen, D., Knackstedt, R., & Müller, O. (2008). Entwicklung Serviceorientierter Architekturen zur Integration von Produktion und Dienstleistung — Eine Konzeptionsmethode und ihre Anwendung am Beispiel des Recyclings elektronischer Geräte. Wirtschaftsinformatik, 50(3), 220–234. | ||
2007 | ||
Becker, J., Winkelmann, A., Beverungen, D., & Janiesch, C. (2007). Bereitstellung von Artikelstammdaten. HMD — Praxis der Wirtschaftsinformatik, 44(258), 45–56. |
2022 |
zur Heiden, P.; Beverungen, D. (2022). A Renaissance of Context in Design Science Research. In: Proceedings of the 55th Hawaii International Conference on System Sciences (HICSS). |
zur Heiden, P.; Müller, J.; Beverungen, D. (2022). Utilizing Geographic Information Systems for Condition-Based Maintenance on the Energy Distribution Grid. In: Proceedings of the 55th Hawaii International Conference on System Sciences (HICSS). |
2021 |
zur Heiden, P.; Priefer, J. (2021): Transitioning to Condition-Based Maintenance on the Distribution Grid: Deriving Design Principles from a Qualitative Study. In: Proceedings of the 16th International Congress on Wirtschaftsinformatik, Pre-Conference Workshop on Energy Informatics and Electro Mobility ICT. Hrsg: Breitner, M.H.; Lehnhoff, S.; Nieße, A.; Staudt, P.; Weinhardt, C.; Werth, O.. BIS-Verlag der Carl von Ossietzky Universität Oldenburg. |
zur Heiden, P.; Winter, D. (2021): Discovering Geographical Patterns of Retailers' Locations for Successful Retail in City Centers. In: Proceedings of the 16th International Conference on Wirtschaftsinformatik, Duisburg. |
Kucklick, J.-P.; Müller, J.; Beverungen, D.; Müller, O. (2021). Quantifying the Impact of Location Data for Real Estate Appraisal — A GIS-Based Deep Learning Approach. In: Proceedings of the 29th European Conference on Information Systems (ECIS), Virtual AIS Conference. |
Beverungen, D.; Overhage, S.; Gorlick, A.; Moerchel, P.; Schuermann, S. (2021). Blockchains for Pay-Per-Use Business Models: Insights from a Design Research Study. In: Proceedings of the 54th Hawaii International Conference on System Sciences (HICSS). |
2020 |
zur Heiden, P.; Berendes, C.I.; Beverungen, D. (2020). Designing City Center Area Recommendation Systems. In: Proceedings of the 15th International Conference on Wirtschaftsinformatik 2020 / 15. Internationale Tagung Wirtschaftsinformatik, Potsdam, Germany. |
zur Heiden, P. (2020): Considering Context in Design Science Research: A Systematic Literature Review. In: Hofmann S., Müller O., Rossi M. (eds) Designing for Digital Transformation. Co-Creating Services with Citizens and Industry. (DESRIST 2020). Lecture Notes in Computer Science, vol 12388. Springer, Cham. |
Berendes, C.I.; zur Heiden, P.; Niemann, M.; Hoffmeister, B.; Becker, J. (2020): Usage of Local Online Platforms in Retail: Insights from retailers' expectations. In: Proceedings of the Twenty-Eighth European Conference on Information Systems (ECIS 2020) – A Virtual AIS Conference. |
Bartelheimer, C.; Wolf, V., Langhorst, N. & Seegers, F. (2020). Designing Digital Community Service Platforms for Crowd-Based Services in Urban Areas. (Prototype Paper). In: Proceedings of the 15th International Conference on Design Science Research in Information Systems and Technology. (Accepted) |
Bartelheimer, C. (2020). Conceptualizing Task-Technology Fit for Technology-Pervaded Value Co-Creation. In: Proceedings of the 28th European Conference on Information Systems, Marrakesh, Morocco. |
Weinzierl, S.; Wolf, V.; Pauli, T.; Beverungen, D.; Matzner, M. (2020): Detecting Workarounds in Business Processes — A Deep Learning Method for Analyzing Event Logs. In: Proceedings of the 28th European Conference on Information Systems (ECIS), Marrakesh, Morocco. |
Bartelheimer, C., Cappelli, C., Revoredo, K., Santoro, F. (2020). Governance of Platform Ecosystems—Designing Understandable Processes for Digital High Street Retail. In: Proceedings of the 15th International Conference on Wirtschaftsinformatik 2020, Potsdam, Germany |
Wolf, V.; Franke, A.; Bartelheimer, C.; Beverungen, D. (2020). Establishing Smart Service Systems is a Challenge: A Case Study on Pitfalls and Implications. In: Proceedings of the 15th International Conference on Wirtschaftsinformatik / 15. Internationale Tagung Wirtschaftsinformatik, Potsdam, Germany. |
2019 |
Berendes, C.I. (2019). Towards Analyzing High Street Customer Trajectories - A Data-Driven Case Study. In: Business Information Systems Workshops, Sevilla, Spain. |
Wolf, V. (2019). Ambidexterity in Service Innovation Research: A Systematic Literature Review. In: Proceedings of the 14th International Conference on Wirtschaftsinformatik, Siegen, Germany. |
Wolf, V.; Beverungen, D. (2019). Conceptualizing the Impact of Workarounds — An Organizational Routines’ Perspective. In: Proceedings of the 27th European Conference on Information Systems (ECIS), Stockholm-Uppsala, Sweden. |
Wolf, V.; Bartelheimer, C.; Beverungen, D. (2019). Digitalization of Work Systems — An Organizational Routines’ Perspective. In: Proceedings of the 52nd Hawaii International Conference on System Sciences (HICSS-52), Maui, Hawaii. |
Betzing, J.H., Bartelheimer C., Niemann M., Berendes C.I., Beverungen, D. (2019). Quantifying the Impact of Geospatial Recommendations: A Field Experiment in High Street Retail. In: Proceedings of the 27th European Conference on Information Systems, Stockholm, Schweden. |
Betzing, J.H., Niemann, M, Berendes, C.I. (2019). Privacy-friendly User Location Tracking with Smart Devices: The BeaT Prototype. In: Human Practice. Digital Ecologies. Our Future. - Tagungsband Der 14. Internationalen Tagung Wirtschaftsinformatik (WI 2019), Siegen, DE. |
2018 |
Berendes, C. I., Bartelheimer, C., Betzing, J. H., & Beverungen, D. (2018). Data-driven Customer Journey Mapping in Local High Streets: A Domain-specific Modeling Language. In: Proceedings of the 39th International Conference on Information Systems, San Francisco, USA. |
Gernreich, C.; Bartelheimer, C.; Wolf, V.; Prinz, C. (2018). The Impact of Process Automation on Manufacturers’ Long-Term Knowledge. In: Proceedings of the 39th International Conference on Information Systems, San Francisco, USA. |
Bartelheimer, C., Betzing, J. H., Berendes, I., & Beverungen, D. (2018). Designing Multi-sided Community Platforms for Local High Street Retail. In: Proceedings of the 26th European Conference on Information Systems, Portsmouth, UK. |
Betzing, J.; Beverungen, D.; Becker, J. (2018). Design Principles for Co-Creating Digital Customer Experience in High Street Retail. In: Proceedings of the Multikonferenz Wirtschaftsinformatik 2018 (MKWI 2018), Lüneburg, Germany. |
Lüttenberg, H.; Bartelheimer, C.; Beverungen, D. (2018). Designing Predictive Maintenance for Agricultural Machines. In: Proceedings of the 26th European Conference on Information Systems (ECIS 2018), Portsmouth, UK. |
2017 |
Beverungen, D.; Lüttenberg, H.; Wolf, V. (2017). Recombinant Service System Engineering. In: Proceedings of the 13th International Conference on Wirtschaftsinformatik 2017 / 13. Internationale Tagung Wirtschaftsinformatik, St. Gallen, Switzerland. |
Klör, B., Monhof, M., Bräuer, S., & Beverungen, D. (2017). Recommendation and Configuration of Value-Added Services for Repurposing Electric Vehicle Batteries: A Vertical Software Prototype. Proceedings of the 19th IEEE Conference on Business Informatics (CBI 2017), Thessaloniki, Greece. |
2016 |
Bräuer, S., Monhof, M., Klör, B., Plenter, F., Siemen, C., & Beverungen, D. (2016). Residential Energy Storage from Repurposed Electric Vehicle Batteries — Market Overview and Development of a Service-Centered Business Model. In Proceedings of the IEEE Conference on Business Informatics (CBI 2016), Paris, France. |
2015 |
Beverungen, D., Klör, B., Bräuer, S., & Monhof, M. (2015). Will They Die Another Day? A Decision Support Perspective on Reusing Electric Vehicle Batteries. In Proceedings of the Twenty-Third European Conference on Information Systems (ECIS 2015), Münster. |
Klör, B., Beverungen, D., Bräuer, S., Plenter, F., & Monhof, M. (2015). A Market for Trading Used Electric Vehicle Batteries — Theoretical Foundations and Information Systems. In Proceedings of the Twenty-Third European Conference on Information Systems (ECIS 2015), Münster. |
Klör, B., Bräuer, S., Beverungen, D., & Monhof, M. (2015). A Domain-Specific Modeling Language for Electric Vehicle Batteries. In Proceedings of the 12. International Conference on Wirtschaftsinformatik 2015 (WI 2015), Osnabrück, 1038–1054. |
Monhof, M., Beverungen, D., Klör, B., & Bräuer, S. (2015). Extending Battery Management Systems for Making Informed Decisions on Battery Reuse. In Donnellan, B., Helfert, M., Kenneally, J., VanderMeer, D., Rothenberger, M., & Winter, R. (Eds.), New Horizons in Design Science: Broadening the Research Agenda (pp. 447–454). Lecture Notes in Computer Science: Vol. 9073. Springer International Publishing. |
2014 |
Monhof, M., Beverungen, D., Klör, B., & Bräuer, S. (2015). Extending Battery Management Systems for Making Informed Decisions on Battery Reuse. In Donnellan, B., Helfert, M., Kenneally, J., VanderMeer, D., Rothenberger, M., & Winter, R. (Eds.), New Horizons in Design Science: Broadening the Research Agenda (pp. 447–454). Lecture Notes in Computer Science: Vol. 9073. Springer International Publishing. |
Klör, B., Bräuer, S., Beverungen, D., & Matzner, M. (2014). IT-basierte Dienstleistungen für die Elektromobilität — Konzeptioneller Rahmen und Literaturanalyse. In Proceedings of the Multikonferenz Wirtschaftsinformatik 2014 (MKWI 2014), Paderborn, 2047–2066. |
2013 |
Becker, J., Beverungen, D., Breuker, D., Dietrich, H.-A., & Rauer, H. P. (2013). Performance Benchmarking for Designing Interaction Routines — Managing Trade-offs in Service Co-creation with the Data Envelopment Analysis. In Proceedings of the European Research Conference on Information Systems (ECIS) 2013, Utrecht, Netherlands, Paper 185. |
Beverungen, D. (2013). On the Design of IT Artifacts and the Emergence of Business Processes as Organizational Routines. In Proceedings of the 34th International Conference on Information Systems (ICIS), Milan, Italy. |
Dillon, S., Deakins, E., Beverungen, D., Kohlborn, T., Hofmann, S., & Räckers, M. (2013). Local e-Government Transformation — An International Comparison. In Proceedings of the WEBIST, Aachen, Germany, 361–367. |
Hofmann, S., Räckers, M., Beverungen, D., & Becker, J. (2013). Old Blunders in New Media? How Local Governments Communicate with Citizens in Online Social Networks. In Proceedings of the 46th Hawaii International Conference on System Sciences (HICSS-46), Maui, Hawaii. |
Malsbender, A., Beverungen, D., Voigt, M., & Becker, J. (2013). Capitalizing on Social Media Analysis — Insights from an Online Review on Business Models. In Proceedings of the Americas Conference on Information Systems (AMCIS2013), Chicago, IL, USA. |
Malsbender, A., Recker, J., Kohlborn, T., Beverungen, D., & Tanwer, S. (2013). Much Ado about Nothing? Tracing the Progress of Innovations Borne on Enterprise Social Network Sites. In Proceedings of the 34th International Conference on Information Systems (ICIS), Milan, Italy. |
Malsbender, A., Voigt, M., Beverungen, D., & Rosemann, M. (2013). Digital Social Signal Processing — Theoretical Underpinning and Research Agenda. In Proceedings of the Pacific Asia Conference on Information Systems (PACIS), Jeju Island, Korea, 1–12. |
Plattfaut, R., Kohlborn, T., Hofmann, S., Beverungen, D., Niehaves, B., Räckers, M., & Becker, J. (2013). Unravelling (E-)Government Channel Selection: A Quantitative Analysis of Individual Customer Preferences in Germany and Australia. In Proceedings of the 46th Hawaii International Conference on System Sciences, Maui, Hawaii, USA, 1983–1991. |
2012 |
Becker, J., Bernhold, T., Beverungen, D., Kaling, N., Knackstedt, R., Lellek, V., & Rauer, H. P. (2012). Softwaregestützte Konstruktion von Produktivitätsmodellen im Facility Management. In Proceedings of the Fachtagung Modellierung 2012, Workshop Dienstleistungsmodellierung (DLM) 2012, Bamberg, Deutschland, 208–226. |
Becker, J., Beverungen, D., Breuker, D., & Rauer, H. P. (2012). Resolving trade-offs in Service Performance Benchmarking using Data Envelopment Analysis. In Proceedings of the 16th Pacific Asian Conference on Information Systems (PACIS) 2012, Ho Chi Minh City, Vietnam, Paper 56. |
Becker, J., Beverungen, D., Knackstedt, R., Rauer, H. P., & Sigge, D. (2012). Service Productivity Management — Status Quo and Directions for the Design of Conceptual Modeling Grammars. In Proceedings of the 45th Hawaii International Conference on System Sciences (HICSS) 2012, Kauai, USA, 1522–1531. |
Heide, T., Tumbas, S., Beverungen, D., Knackstedt, R., & Becker, J. (2012). Global versus Local Properties of Service Science: Insights from a Comparative International Study on Research Results. In Proceedings of the European Association for Research on Services (RESER), Bucharest, Romania, 1–21. |
Rosemann, M., Eggert, M., Voigt, M., & Beverungen, D. (2012). Leveraging Social Network Data for Analytical CRM Strategies — The Introduction of Social BI. In Proceedings of the 20th European Conference on Information Systems, Barcelona, Spain, 1–12. |
2011 |
Becker, J., Beverungen, D., & Breuker, D. (2011). Conceptualizing Service Network Productivity — A Looped DEA Approach. In Proceedings of the XII European Workshop on Efficiency and Productivity Analysis, Verona, Italy. |
Becker, J., Beverungen, D., Breuker, D., Dietrich, H.-A., Knackstedt, R., & Rauer, H. P. (2011). How to Model Service Productivity for Data Envelopment Analysis? A Meta-Design Approach. In Proceedings of the 19th European Conference on Information Systems (ECIS) 2011, Helsinki, Finland, Paper 111. |
Becker, J., Beverungen, D., Knackstedt, R., Dietrich, H.-A., Breuker, D., Rauer, H. P., & Sigge, D. (2011). Do we need new theories on service productivity? — Status Quo and implications from contemporary research. In Proceedings of the XXI. International Research on Service Conference (RESER) 2011, Hamburg, Germany, 146–147. |
Becker, J., Beverungen, D., Knackstedt, R., Matzner, M., & Müller, O. (2011). Information Needs in Service Systems — A Framework for Integrating Service and Manufacturing Business Processes. In Proceedings of the Hawaii International Conference on System Sciences (HICSS-44), Koloa, HI, USA. |
Becker, J., Beverungen, D., Matzner, M., Müller, O., & Pöppelbuß, J. (2011). Design Science in Service Research: A Framework-Based Review of IT Artifacts in Germany. In Jain, H., Sinha, A. P., & Vitharana, P. (Eds.), Service-Oriented Perspectives in Design Science Research: Proceedings of the 6th International Conference DESRIST 2011 (pp. 366–375). Lecture Notes in Computer Science: Vol. 6629. Berlin: Springer. |
Beverungen, D. (2011). Mapping the Emerging Field of Service Science: Insights from a Citation Network and Cocitation Network Analysis. In Proceedings of the 32nd International Conference on Information Systems, Shanghai, China. |
Beverungen, D., Kohlborn, T., & Fielt, E. (2011). The Morphology of Service Bundling Settings. In Proceedings of the 22nd Australasian Conference on Information Systems, Sydney, Australia. |
Beverungen, D., Wittchen, M., & Becker, J. (2011). Where are the participants? Including motivational aspects into theorizing and design in IS Research. In Proceedings of the 19th European Conference on Information Systems, Helsinki, Finland. |
Hellingrath, B., Becker, J., Beverungen, D., Böhle, C., & Räckers, M. (2011). On the Coalescence of Supply Networks and Information Systems. In Proceedings of the EMNet, Limassol, Zypern. |
2010 |
Backhaus, K., Becker, J., Beverungen, D., Broeker, O., Knackstedt, R., Nikula, A., & Wilken, R. (2010). Produktivitätsbenchmarking als Bestandteil eines integrierten Ansatzes zur Vermarktung hybrider Leistungsbündel. In Proceedings of the 40. Jahrestagung der Gesellschaft für Informatik, Leipzig, Germany. |
Backhaus, K., Becker, J., Beverungen, D., Frohs, M., Müller, O., & Weddeling, M. (2010). Incorporating Willingness-to-Pay Data into Online Recommendations for Value-Added Services. In Proceedings of the 18th European Conference on Information Systems, Pretoria, South Africa. |
Becker, J., Beverungen, D., Blinn, N., Fellmann, M., Knackstedt, R., Nüttgens, M., & Thomas, O. (2010). Produktivitätsmanagement hybrider Leistungsbündel — Auf dem Weg zu einer Produktivitätsmanagementsystematik für effiziente Wertschöpfungspartnerschaften. In Proceedings of the Multikonferenz Wirtschaftsinformatik, Göttingen, Germany. |
Becker, J., Beverungen, D., Blinn, N., & Nüttgens, M. (2010). Assumptions in Service Research — A Multi-Theoretical Perspective on the Development of Standards for the Integration of Goods and Services. In Proceedings of the 20th International RESER Conference, Gothenburg, Sweden. |
Becker, J., Beverungen, D., Matzner, M., & Müller, O. (2010). Total Costs of Service Life: The Need of Decision Support in Selecting, Comparing and Orchestrating Services. In Morin, J.-H., Ralyté, J., & Snene, M. (Eds.), Exploring Service Sciences (pp. 282–288). Lecture Notes in Business Information Processing (LNBIP): Vol. 53. Berlin: Springer. |
Becker, J., Beverungen, D., Matzner, M., & Müller, O. (2010). Total Cost of Service Life — Decision Support for Selecting and Orchestrating Services. In Proceedings of the IADIS International Conference e-Society 2010, Porto, Portugal, 322–329. |
Beverungen, D. (2010). Implementing Value-Driven Service Management — Towards an IT Artifact-Based Approach for Managing Customer Solutions. In Proceedings of the 10th European Academy of Management Conference, Rome, Italy. |
2009 |
Becker, J., Beverungen, D., Blinn, N., Knackstedt, R., Nüttgens, M., Thomas, O., & Fellmann, M. (2009). Productivity management for customer solutions — Towards a performance management system for efficient service value networks. In Proceedings of the 29th International RESER Conference, Budapest, Hungary. |
Becker, J., Beverungen, D., Knackstedt, R., & Matzner, M. (2009). Configurative Service Engineering — A Rule-Based Configuration Approach for Versatile Service Processes in Corrective Maintenance. In Proceedings of the 42nd Hawai'i International Conference of System Sciences, Waikoloa, HI, USA. |
Becker, J., Beverungen, D., Knackstedt, R., Matzner, M., Müller, O., & Pöppelbuß, J. (2009). A Framework for Design Research in the Service Science Discipline. In Proceedings of the 15th Americas Conference on Information Systems, San Francisco, USA. |
Becker, J., Beverungen, D., Matzner, M., & Müller, O. (2009). Design Requirements to Support Information Flows for Providing Customer Solutions: A Case Study in the Mechanical Engineering Sector. In Alt, R., Fähnrich, K.-P., & Franczyk, B. (Eds.), Proceedings of the First International Symposium on Services Science (ISSS'09) (pp. 75–85). Leipziger Beiträge zur Wirtschaftsinformatik: Vol. 5. Berlin: Logos. |
2008 |
Becker, J., Beverungen, D., & Knackstedt, R. (2008). Reference Models and Modeling Languages for Product-Service Systems — Status-Quo and Perspectives for Further Research. In Proceedings of the 41st Hawai'i International Conference on System Sciences, Waikoloa, Hawaii. |
Becker, J., Beverungen, D., Knackstedt, R., & Müller, O. (2008). Modeling, Customer-Specific Configuration and Calculation of Value Bundles. In Proceedings of the 14th Americas Conference on Information Systems, Toronto, Canada. |
Beverungen, D., Kaiser, U., Knackstedt, R., Krings, R., & Stein, A. (2008). Konfigurative Prozessmodellierung der hybriden Leistungserstellung in Unternehmensnetzwerken des Maschinen- und Anlagenbaus. In Proceedings of the Multikonferenz Wirtschaftsinformatik (MKWI 2008), München, 735–747. |
Winkelmann, A., Beverungen, D., Janiesch, C., & Becker, J. (2008). Improving the Quality of Article Master Data — Specification of an Integrated Master Data Platform for Promotions in Retail. In Proceedings of the 16th European Conference on Information Systems, Galway, Ireland. |
2007 |
Klose, K., Knackstedt, R., & Beverungen, D. (2007). Identification of services — A stakeholder-based approach to SOA development and its application in the area of production planning. In Proceedings of the 15th European Conference on Information System, St. Gallen, Switzerland. |
2021 |
Beverungen, D.; Wolf, V.; Bartelheimer, C.; Franke, A. (2021): Digitale Transformation von Dienstleistungssystemen –– Beidhändige Innovationen für vernetzte Wertschöpfungsszenarien. In: Beverungen, D.; Schumann, J.H.; Stich, V.; Strina, G. (Hrsg.): Dienstleistungsinnovationen durch Digitalisierung. Band 2: Prozesse –– Transformation –– Wertschöpfungsnetzwerke. Wiesbaden, SpringerGabler. |
2019 |
Beverungen, D.; Matzner, M.; Pöppelbuß, J. (2019): Structure, Structure, Structure? Designing and Managing Smart Service Systems as Socio-Technical Structures. In: The Art of Structuring: Bridging the Gap Between Information Systems Research and Practice (Festschrift für Prof. Dr. Dr. h.c. Dr. h.c. Jörg Becker), S. 361–372. |
Beverungen, D.; Bartelheimer, C.; Wolf, V. (2019): Smart Service Systems als Handlungsfeld einer konvergierenden Dienstleistungsforschung. In: Stich, V.; Schumann, J.H.; Beverungen, D.; Gudergan, G.; Jussen, P. (Hrsg.) (2019): Digitale Dienstleistungsinnovationen – Smart Services agil und kundenorientiert entwickeln. Wiesbaden, SpringerVieweg, S. 227–243. |
Beverungen, D.; Hindersmann, C.; Menne, S.; Nowak, S.; Obeidi, S. und Plenter, F. (2019): Forschungsausblick zur Umwidmung und Weiterverwendung von Traktionsbatterien. Wiesbaden, Springer, S. 335 - 350. |
Beverungen, D.; Menne. S.; Nowak, S.; Obeidi, S.; Plenter, F. und Hindersmann, C. (2919): Einführung in die Umwidmung und Weiterverwendung von Traktionsbatterien. Wiesbaden, Springer, S. 1 - 20. |
Betzing, J. H.; Beverungen, D.; Becker, J.; Matzner, M.; Schmitz, G.; Bartelheimer, C.; Berendes, I.; Braun, M.; Gadeib, A.; von Hoffen, M. und Schallenberg, C. (2019): Interaktive, digitale Einkaufserlebnisse in Innenstädten. In: Robra-Bissantz, S.; Lattemann, C. (2019): Digital Customer Experience: Mit digitalen Diensten Kunden gewinnen und halten. Wiesbaden, Springer Vieweg, S. 109–121. |
Betzing, J. H.; Beverungen, D.; Becker, J. (2019): Interaktive, digitale Einkaufserlebnisse in Innenstädten. In: Robra-Bissantz, S.; Lattemann, C.: Digital Customer Experience: Mit digitalen Diensten Kunden gewinnen und halten. Wiesbaden, Springer Vieweg, S. 123–138. |
Betzing, J. H.; Beverungen, D.; Becker, J. (2019): Gestaltungsprinzipien für mobile, kontextbezogene Dienste zur Ko-Kreation digitaler Einkaufserlebnisse im Einzelhandel. In: Robra-Bissantz, S.; Lattemann, C.: Digital Customer Experience: Mit digitalen Diensten Kunden gewinnen und halten. Wiesbaden, SpringerVieweg, S. 123–138 |
2018 |
Lüttenberg, H.; Wolf, V.; Beverungen, D. (2018): Service (Systems) Engineering für die Produktion. In: Meyer, K.; Klingner, S.; Zinke, C. (Hrsg.): Service Engineering: Von Dienstleistungen zu digitalen Service-Systemen. Springer Vieweg, Wiesbaden: Springer Gabler, S. 31–49. |
Beverungen, D.; Wolf, V.; Bartelheimer, C. (2018). Digitale Transformation von Dienstleistungssystemen. In: Bruhn, M.; Hadwich, K. (Hrsg.): Service Business Development – Methoden, Erlösmodelle, Marketinginstrumente. Springer Gabler, Wiesbaden, S. 395–423. |
Kundisch, D., Beverungen, D. (2018). Als Wirtschaftsinformatiker die digitale Transformation in Organisationen gestalten, erscheint in: Perspektiven für Informatiker 2019, e-fellows.net, S. 22 - 26 |
2017 |
Beverungen, D.; Matzner, M. (2017). Informationsmodellierung in Dienstleistungssystemen. In: Corsten, H.; Roth, S. (Hrsg.): Handbuch Dienstleistungsmanagement. Verlag Franz Vahlen, München, S. 519–536. |
2015 |
Beverungen, D., Bräuer, S., Gierke, A., Hirose, K., Klör, B., Monhof, M., Nowak, S., Obeidi, S., Plenter, F., Ratzke, T., Stieger, A., Wieczorek, C., & Zenz, S. (2015). End-Of-Life Solutions für Traktionsbatterien (EOL-IS). In Beverungen, D., Fabry, C., Ganz, W., Matzner, M., & Satzger, G. (Eds.), Dienstleistungsinnovationen für Elektromobilität: Märkte, Geschäftsmodelle, Kooperationen (1., pp. 52–75). Stuttgart: Fraunhofer-Verlag. |
2014 |
Backhaus, K., Becker, J., Beverungen, D., Breuker, D., Bröker, O., Brüne, P. A., Dietrich, H.-A., Knackstedt, R., Rauer, H. P., Reichle, F., & Wilken, R. (2014). Effizienzmessung industrieller Dienstleistungen mittels Data Envelopment Analysis (ServDEA). In Möller, K., & Schultze, W. (Eds.), Produktivität von Dienstleistungen (pp. 53–133). Springer Fachmedien Wiesbaden. |
2013 |
Becker, J., Bernhold, T., Beverungen, D., Kaling, N., Knackstedt, R., Lellek, V., & Rauer, H. P. (2013). Softwaregestützte Konstruktion von Produktivitätsmodellen im Facility Management. In Thomas, O., & Nüttgens, M. (Eds.), Dienstleistungsmodellierung 2012: Product-Service Systems und Produktivität (pp. 208–226). Wiesbaden: Springer Gabler. |
2012 |
Becker, J., Beverungen, D., & Knackstedt, R. (2012). A Method for Selectively Designing Modeling Languages for Product-Service Systems. In Dolk, D. G. J. (Ed.), Modeling for Decision Support in Network-Based Services: The Application of Quantitative Modeling to Service Science (Lecture Notes in Business Information Processing (LNBIP), pp. 87–117). Lecture Notes in Business Information Processing (LNBIP): Vol. 42. Berlin, Heidelberg: Springer. |
Becker, J., Knackstedt, R., Beverungen, D., Dietrich, H.-A., Breuker, D., & Rauer, H. P. (2012). Ansätze zur methodischen Unterstützung der Konstruktion von Produktivitätsmodellen für die Data Envelopment Analysis — Entwicklung eines Softwareprototypen zur Umsetzung und Evaluation. In Böhmann, T., Knackstedt, R., Leimeister, J. M., Nüttgens, M., & Thomas, O. (Eds.), Service Engineering — Management (pp. 127–139). Norderstedt: BoD — Books on Demand. |
Beverungen, D., Matzner, M., Müller, O., & Becker, J. (2012). Product-Service System Approaches. In Barros, A., & Oberle, D. (Eds.), Handbook of Service Description (pp. 19–44). New York: Springer US. |
2011 |
Becker, J., Beverungen, D., Knackstedt, R., Matzner, M., Müller, O., & Pöppelbuß, J. (2011). Integrierte Informationslogistik in der hybriden Wertschöpfung. In Gatermann, I., & Fleck, M. (Eds.), Mit Dienstleistungen die Zukunft gestalten: Impulse aus Forschung und Praxis. Beiträge der 8. Dienstleistungstagung des BMBF (pp. 247–255). Frankfurt am Main: Campus Verlag. |
Becker, J., Beverungen, D., Knackstedt, R., & Stein, A. (2011). Engineering, Sales, and Delivery of Modular Value Bundles — A Framework for Configurative Modeling. In Böhmann, T., Burr, W., Herrmann, T., & Krcmar, H. (Eds.), Implementing International Services: A tailorable method for market assessment, modularization, and process transfer (pp. 399–424). Wiesbaden: Gabler. |
2010 |
Becker, J., Beverungen, D., Knackstedt, R., Müller, O., & Müller, S. (2010). TCO-as-a-Service — Servicebasierte Lebenszyklusrechnung für hybride Leistungsbündel. In Becker, J., Knackstedt, R., Müller, O., & Winkelmann, A. (Eds.), Vertriebsinformationssysteme — Standardisierung, Individualisierung, Hybridisierung und Internetisierung (pp. 161–174). Berlin, Heidelberg: Springer. |
Beverungen, D., Knackstedt, R., & Winkelmann, A. (2010). E-Services im Handel — Auffindung und Dokumentation von Potenzialen zur Digitalisierung von Dienstleistungen für Hersteller und Kunden. In Becker, J., Knackstedt, R., Müller, O., & Winkelmann, A. (Eds.), Vertriebsinformationssysteme — Standardisierung, Individualisierung, Hybridisierung und Internetisierung (pp. 177–193). Berlin, Heidelberg: Springer Verlag. |
2008 |
Backhaus, K., Becker, J., Beverungen, D., Knackstedt, R., & Weddeling, M. (2008). Zahlungsbereitschaften für Geschäftsmodelle produktbegleitender Dienstleistungen — Wirtschaftlichkeit bei der Vermarktung hybrider Produkte. In Gatermann, I., & Fleck, M. (Eds.), Technologie und Dienstleistung: Innovationen in Forschung, Wissenschaft und Unternehmen Beiträge der 7. Dienstleistungstagung des BMBF (pp. 383–391). |
Becker, J., Beverungen, D., Knackstedt, R., Glauner, C., Stypmann, M., Rosenkranz, C., Schmitt, R., Hatfield, S., Schmitz, G., Eberhardt, S., Dietz, M., Thomas, O., Walter, P., Lönngren, H., & Leimeister, J. (2008). Ordnungsrahmen für die hybride Wertschöpfung. In Thomas, O., & Nüttgens, M. (Eds.), Dienstleistungsmodellierung — Methoden, Werkzeuge und Branchenlösungen (pp. 109–128). Heidelberg: Physica-Verlag. |
Becker, J., Beverungen, D., & Knackstedt, R. (2008). Wertschöpfungsnetzwerke von Produzenten und Dienstleistern als Option zur Organisation der Erstellung hybrider Leistungsbündel. In Becker, J., Knackstedt, R., & Pfeiffer, D. (Eds.), Wertschöpfungsnetzwerke — Konzepte für das Netzwerkmanagement und Potenziale aktueller Informationstechnologien (pp. 3–31). Heidelberg: Physica-Verlag. |
Becker, J., Beverungen, D., Knackstedt, R., & Müller, O. (2008). Konzeption einer Modellierungssprache zur softwarewerkzeugunterstützten Modellierung, Konfiguration und Bewertung hybrider Leistungsbündel. In Thomas, O., & Nüttgens, M. (Eds.), Dienstleistungsmodellierung — Methoden, Werkzeuge und Branchenlösungen (pp. 53–70). |
Becker, J., Winkelmann, A., Beverungen, D., & Janiesch, C. (2008). Stammdatenkonzept für elektronische Verkaufsförderungsaktionen im Wertschöpfungsdreieck Hersteller, Händler und Kunde. In Becker, J., Knackstedt, R., & Pfeiffer, D. (Eds.), Wertschöpfungsnetzwerke: Konzepte für das Netzwerkmanagement und Potenziale aktueller Informationstechnologien (pp. 193–208). |
2021 |
Beverungen, D.; Schumann, J.H.; Stich, V.; Strina, G. (Hrsg.) (2021). Dienstleistungsinnovationen durch Digitalisierung. Band 2: Prozesse –– Transformation –– Wertschöpfungsnetzwerke. Wiesbaden, SpringerGabler. Link. |
2020 |
Beverungen, D.; Schumann, J.H.; Stich, V.; Strina, G. (Hrsg.) (2020). Dienstleistungsinnovationen durch Digitalisierung. Band 1: Geschäftsmodelle –– Methoden –– Umsetzungsbeispiele. Wiesbaden, SpringerGabler. Link. |
2019 |
Becker, J., Beverungen, D., Winter, M., Menne, S. (Hrsg.) (2019). Umwidmung und Weiterverwendung von Traktionsbatterien - Szenarien, Dienstleistungen und Entscheidungsunterstützung, Wiesbaden: Springer. |
Stich, V.; Schumann, J.H.; Beverungen, D.; Gudergan, G.; Jussen, P. (Hrsg.) (2019): Digitale Dienstleistungsinnovationen – Smart Services agil und kundenorientiert entwickeln. Wiesbaden, SpringerVieweg |
2015 |
Beverungen, D., Fabry, C., Ganz, W., Matzner, M., & Satzger, G. (Eds.) (2015). Dienstleistungsinnovationen für Elektromobilität: Märkte, Geschäftsmodelle, Kooperationen. Stuttgart: Fraunhofer-Verlag. |
2014 |
Backhaus, K., Becker, J., Beverungen, D., Frohs, M., Knackstedt, R., Müller, O., Steiner, M., & Weddeling, M. (2010). Vermarktung hybrider Leistungsbündel — Das ServPay Konzept. Berlin, Heidelberg: Springer. |
2019 |
Deutsches Institut für Normung e.V. (2019). DIN SPEC 33453: Entwicklung digitaler Dienstleistungssysteme. Berlin: Beuth Verlag. |
2010 |
Deutsches Institut für Normung e.V. (2010). PAS 1091: Schnittstellenspezifikationen zur Integration von Sach- und Dienstleistung. Berlin: Beuth Verlag. |
2009 |
Deutsches,Institut für Normung e.V. (2009). PAS 1094: Hybride Wertschöpfung — Integration von Produktion und Dienstleistung. |