Publications
Designing taxi ridesharing systems with shared pick-up and drop-off locations: Insights from a computational study
M. Stumpe, P. Dieter, G. Schryen, O. Müller, D. Beverungen, Transportation Research Part A: Policy and Practice (2024).
Designing Business Reputation Ecosystems — A Method for Issuing and Trading Monetary Ratings on a Blockchain
S. Hemmrich, J. Bobolz, D. Beverungen, J. Blömer, in: ECIS 2023 Research Papers, 2023.
Digital Responsibility – a Multilevel Framework for Responsible Digitalization
D. Beverungen, D. Kundisch, M. Mirbabaie, O. Müller, G. Schryen, S.T.-N. Trang, M. Trier, Business & Information Systems Engineering 65 (2023) 463–474.
Utilizing Geographic Information Systems for Condition-Based Maintenance on the Energy Distribution Grid
P. zur Heiden, J. Priefer, D. Beverungen, in: T.X. Bui (Ed.), Proceedings of the 55th Hawaii International Conference on System Sciences, Honolulu, HI, 2022.
Context in Design Science Research: Taxonomy and Framework
A. Herwix, P. zur Heiden, in: T.X. Bui (Ed.), Proceedings of the 55th Hawaii International Conference on System Sciences, Honolulu, HI, 2022.
A Renaissance of Context in Design Science Research
P. zur Heiden, D. Beverungen, in: T.X. Bui (Ed.), Proceedings of the 55th Hawaii International Conference on System Sciences, Honolulu, HI, 2022.
Systematizing the lexicon of platforms in information systems: a data-driven study
C. Bartelheimer, P. zur Heiden, H. Lüttenberg, D. Beverungen, Electronic Markets 32 (2022) 375–396.
Exogenous Shocks and Business Process Management
M. Röglinger, R. Plattfaut, V. Borghoff, G. Kerpedzhiev, J. Becker, D. Beverungen, J. vom Brocke, A. Van Looy, A. del-Río-Ortega, S. Rinderle-Ma, M. Rosemann, F.M. Santoro, P. Trkman, Business & Information Systems Engineering 64 (2022) 669–687.
From private digital platforms to public data spaces: implications for the digital transformation
D. Beverungen, T. Hess, A. Köster, C. Lehrer, Electronic Markets 32 (2022) 493–501.
Systematizing the lexicon of platforms in information systems: a data-driven study
C. Bartelheimer, P. zur Heiden, H. Lüttenberg, D. Beverungen, Electronic Markets 32 (2022) 375–396.
Quantifying the Impact of Location Data for Real Estate Appraisal – A GIS-based Deep Learning Approach
J.-P. Kucklick, J. Müller, D. Beverungen, O. Müller, in: European Conference on Information Systems, 2021.
Usage of Local Online Platforms in Retail: Insights from retailers' expectations expectations
C.I. Berendes, P. zur Heiden, M. Niemann, B. Hoffmeister, J. Becker, in: Proceedings of the Twenty-Eighth European Conference on Information Systems (ECIS2020), 2020.
Designing City Center Area Recommendation Systems
P. zur Heiden, C.I. Berendes, D. Beverungen, in: Proceedings of the 15th International Conference on Wirtschaftsinformatik, Potsdam, 2020.
Integration of Novel Sensors and Machine Learning for Predictive Maintenance in Medium Voltage Switchgear to Enable the Energy and Mobility Revolutions
M.W. Hoffmann, S. Wildermuth, R. Gitzel, A. Boyaci, J. Gebhardt, H. Kaul, I. Amihai, B. Forg, M. Suriyah, T. Leibfried, V. Stich, J. Hicking, M. Bremer, L. Kaminski, D. Beverungen, P. zur Heiden, T. Tornede, Sensors 20 (2020).
Seven Paradoxes of Business Process Management in a Hyper-Connected World
D. Beverungen, J.C.A.M. Buijs, J. Becker, C. Di Ciccio, W.M.P. van der Aalst, C. Bartelheimer, J. vom Brocke, M. Comuzzi, K. Kraume, H. Leopold, M. Matzner, J. Mendling, N. Ogonek, T. Post, M. Resinas, K. Revoredo, A. del-Río-Ortega, M. La Rosa, F.M. Santoro, A. Solti, M. Song, A. Stein, M. Stierle, V. Wolf, Business & Information Systems Engineering 63 (2020) 145–156.
Digitalization of Work Systems—An Organizational Routines’ Perspective
V. Wolf, C. Bartelheimer, D. Beverungen, in: Proceedings of the 52nd Hawaii International Conference on System Sciences (HICSS-52), 2019.
Quantifying the Impact of Geospatial Recommendations: A Field Experiment in High Street Retail
J.H. Betzing, C. Bartelheimer, M. Niemann, C.I. Berendes, D. Beverungen, in: Proceedings of the 27th European Conference on Information Systems (ECIS), Stockholm-Uppsala, Sweden, 2019.
Ambidexterity in Service Innovation Research: A Systematic Literature Review
V. Wolf, in: Proceedings of the 14th International Conference on Wirtschaftsinformatik, Siegen, Germany, 2019.
Transactions for trading used electric vehicle batteries: theoretical underpinning and information systems design principles
S. Bräuer, F. Plenter, B. Klör, M. Monhof, D. Beverungen, J. Becker, Business Research (2019).
Smart service systems: An interdisciplinary perspective
D. Beverungen, C.F. Breidbach, J. Poeppelbuss, V.K. Tuunainen, Information Systems Journal (2019).
Designing Predictive Maintenance for Agricultural Machines
H. Lüttenberg, C. Bartelheimer, D. Beverungen, in: 2018.
Designing Multi-sided Community Platforms for Local High Street Retail
C. Bartelheimer, J. Hendrik Betzing, I. Berendes, D. Beverungen, in: Proceedings of the 26th European Conference on Information Systems, Portsmouth, UK, 2018.
Design Principles for Co-Creating Digital Customer Experience in High Street Retail
J. Hendrik Betzing, D. Beverungen, J. Becker, in: P. Drews, B. Funk, P. Niemeyer, L. Xie (Eds.), Tagungsband Data Driven X --- Turning Data into Value --- Band V, Leuphana Universität Lüneburg, 2018, pp. 2083--2094.
Service (Systems) Engineering für die Produktion
H. Lüttenberg, V. Wolf, D. Beverungen, in: Service Engineering, Springer Fachmedien Wiesbaden, Wiesbaden, 2018, pp. 31–49.
Data-driven Customer Journey Mapping in Local High Streets: A Domain-specific Modeling Language
C. Ingo Berendes, C. Bartelheimer, J. Hendrik Betzing, D. Beverungen, in: Proceedings of the 39th International Conference on Information Systems, San Francisco, CA, USA, 2018.
Dienstleistungssysteme erfolgreich digital transformieren
D. Beverungen, V. Wolf, C. Bartelheimer, Service Business Development. Spot.on Marketing - Der Newsletter Für Marketing Und Business Development (2018).
The Impact of Process Automation on Manufacturers’ Long-Term Knowledge
C. Gernreich, V. Wolf, C. Bartelheimer, C. Prinz, in: Proceedings of the 39th International Conference on Information Systems, San Francisco, USA, 2018.
Digitale Transformation von Dienstleistungssystemen
D. Beverungen, V. Wolf, C. Bartelheimer, in: Service Business Development, Springer Fachmedien Wiesbaden, Wiesbaden, 2018, pp. 395–422.
Recombinant Service Systems Engineering
D. Beverungen, H. Lüttenberg, V. Wolf, Business & Information Systems Engineering 60 (2018) 377–391.
Recombinant Service System Engineering
D. Beverungen, H. Lüttenberg, V. Wolf, in: J.M. Leimeister, W. Brenner (Eds.), Proceedings Der 13. Internationalen Tagung Wirtschaftsinformatik (WI 2017), St. Gallen, 2017, pp. 136–150.
Recommendation and Configuration of Value-Added Services for Repurposing Electric Vehicle Batteries: A Vertical Software Prototype
B. Klör, M. Monhof, S. Bräuer, D. Beverungen, in: Proceedings of the 19th IEEE Conference on Business Informatics (CBI 2017), 2017.
Interaktive, digitale Einkaufserlebnisse in Innenstädten
J. Hendrik Betzing, D. Beverungen, J. Becker, M. Matzner, G. Schmitz, C. Bartelheimer, C.I. Berendes, M. Braun, A. Gadeib, M. {von Hoffen}, C. Schallenberg, HMD Praxis Der Wirtschaftsinformatik (2017) 659--671.
Ensembles of Context and Form for Repurposing Electric Vehicle Batteries: An Exploratory Study
D. Beverungen, S. Bräuer, F. Plenter, B. Klör, M. Monhof, Computer Science --- Research and Development (2017) 195--209.
Information systems for smart services
D. Beverungen, M. Matzner, C. Janiesch, Information Systems and E-Business Management (2017) 781–787.
Design and Evaluation of a Model-Driven Decision Support System for Repurposing Electric Vehicle Batteries
B. Klör, M. Monhof, D. Beverungen, S. Bräuer, European Journal of Information Systems (EJIS) (2017) 1--19.
End-of-Life Solutions für eCar-Batterien --- Entwicklung hybrider Leistungsbündel und Informationssysteme zur Entscheidungsunterstützung (EOL-IS)
J. Becker, M. Monhof, D. Beverungen, S. Bräuer, B. Klör, F. Plenter, in: W. Ganz, A. Kampker, G. Satzger (Eds.), Dienstleistungen Als Erfolgsfaktor Für Elektromobilität. Ergebnisse Aus Dem Förderschwerpunkt “Dienstleistungsinnovationen Für Elektromobilität,” Stuttgart, 2017, pp. 24--29.
Informationsmodellierung in Dienstleistungssystemen
D. Beverungen, M. Matzner, in: S. Roth, H. Corsten (Eds.), Handbuch Dienstleistungsmanagement, Verlag Franz Vahlen, München, 2017, p. S. 519–536.
Conceptualizing smart service systems
D. Beverungen, O. Müller, M. Matzner, J. Mendling, J. vom Brocke, Electronic Markets (2017) 7–18.
An open-data approach for quantifying the potential of taxi ridesharing
B. Barann, D. Beverungen, O. Müller, Decision Support Systems 99 (2017) 86–95.
Residential Energy Storage from Repurposed Electric Vehicle Batteries — Market Overview and Development of a Service-Centered Business Model
sebastian Bräuer, M. Monhof, B. Klör, D. Beverungen, in: Proceedings of the IEEE Conference on Business Informatics (CBI 2016), Paris, France, 2016.
Will They Die Another Day? A Decision Support Perspective on Reusing Electric Vehicle Batteries
D. Beverungen, B. Klör, S. Bräuer, M. Monhof, in: Proceedings of the Twenty-Third European Conference on Information Systems (ECIS 2015), Münster, 2015.
A Market for Trading Used Electric Vehicle Batteries — Theoretical Foundations and Information Systems
B. Klör, D. Beverungen, S. Bräuer, F. Plenter, M. Monhof, in: Proceedings of the Twenty-Third European Conference on Information Systems (ECIS 2015), Münster, 2015.
A Domain-Specific Modeling Language for Electric Vehicle Batteries
B. Klör, S. Bräuer, D. Beverungen, M. Monhof, in: Proceedings of the 12. International Conference on Wirtschaftsinformatik 2015 (WI 2015), Osnabrück, 2015, pp. 1038--1054.
Extending Battery Management Systems for Making Informed Decisions on Battery Reuse
M. Monhof, D. Beverungen, B. Klör, S. Bräuer, in: B. Donnellan, M. Helfert, J. Kenneally, D. VanderMeer, M. Rothenberger, R. Winter (Eds.), New Horizons in Design Science: Broadening the Research Agenda, Dublin, Ireland, 2015, pp. 447--454.
Dienstleistungsinnovationen für Elektromobilität: Märkte, Geschäftsmodelle, Kooperationen
D. Beverungen, C. Fabry , W. Ganz , M. Matzner , G. Satzger , Dienstleistungsinnovationen Für Elektromobilität: Märkte, Geschäftsmodelle, Kooperationen, Stuttgart, 2015.
IT-basierte Dienstleistungen für die Elektromobilität --- Konzeptioneller Rahmen und Literaturanalyse
B. Klör, S. Bräuer, D. Beverungen, M. Matzner, in: Proceedings of the Multikonferenz Wirtschaftsinformatik 2014 (MKWI 2014), Paderborn, 2014, pp. 2047--2066.
On the Ontological Expressiveness of Conceptual Modeling Grammars for Service Productivity Management
J. Becker, D. Beverungen, R. Knackstedt, H. Peter Rauer, D. Sigge, Information Systems and E-Business Management (2014) 337--365.
Exploring the Interplay of the Design and Emergence of Business Processes as Organizational Routines
D. Beverungen, Business and Information Systems Engineering (2014) 191--202.
Über das Zusammenwirken der Gestaltung und Emergenz von Geschäftsprozessen als Organisationsroutinen
D. Beverungen, WIRTSCHAFTSINFORMATIK (2014) 209--222.
Effizienzmessung industrieller Dienstleistungen mittels Data Envelopment Analysis (ServDEA)
K. Backhaus, J. Becker, D. Beverungen, D. Breuker, O. Bröker, P. Alexander Brüne, H.-A. Dietrich, R. Knackstedt, H. Peter Rauer, F. Reichle, R. Wilken, in: K. Möller, W. Schultze (Eds.), Produktivität von Dienstleistungen, 2014, pp. 53--133.
Performance Benchmarking for Designing Interaction Routines --- Managing Trade-offs in Service Co-creation with the Data Envelopment Analysis
J. Becker, D. Beverungen, D. Breuker, H.-A. Dietrich, H. Peter Rauer, in: Proceedings of the European Research Conference on Information Systems (ECIS) 2013, Utrecht, Netherlands, 2013, p. Paper 185.
On the Design of IT Artifacts and the Emergence of Business Processes as Organizational Routines
D. Beverungen, in: Proceedings of the 34th International Conference on Information Systems (ICIS), Milan, Italy, 2013.
Local e-Government Transformation --- An International Comparison
S. Dillon, E. Deakins, D. Beverungen, T. Kohlborn, S. Hofmann, M. Räckers, in: WEBIST, Aachen, Germany, 2013, pp. 361--367.
Old Blunders in New Media? How Local Governments Communicate with Citizens in Online Social Networks
S. Hofmann, M. Räckers, D. Beverungen, J. Becker, in: Proceedings of the 46$^{th}$ Hawaii International Conference on System Sciences (HICSS-46), Maui, Hawaii, 2013.
Capitalizing on Social Media Analysis --- Insights from an Online Review on Business Models
A. Malsbender, D. Beverungen, M. Voigt, J. Becker, in: Proceedings of the Americas Conference on Information Systems (AMCIS2013), Chicago, IL, USA, 2013.
Much Ado about Nothing? Tracing the Progress of Innovations Borne on Enterprise Social Network Sites
A. Malsbender, J. Recker, T. Kohlborn, D. Beverungen, S. Tanwer, in: Proceedings of the 34th International Conference on Information Systems (ICIS), Milan, Italy, 2013.
Digital Social Signal Processing --- Theoretical Underpinning and Research Agenda
A. Malsbender, M. Voigt, D. Beverungen, M. Rosemann, in: Proceedings of the Pacific Asia Conference on Information Systems (PACIS), Jeju Island, Korea, 2013, pp. 1--12.
Unravelling (E-)Government Channel Selection: A Quantitative Analysis of Individual Customer Preferences in Germany and Australia
R. Plattfaut, T. Kohlborn, S. Hofmann, D. Beverungen, B. Niehaves, M. Räckers, J. Becker, in: Proceedings of the 46th Hawaii International Conference on System Sciences, Maui, Hawaii, USA, 2013, pp. 1983--1991.
Guidelines for Reporting Productivity Studies: A Review of the Reproducibility of DEA in the Service Sector
J. Becker, D. Beverungen, D. Breuker, H.-A. Dietrich, H. Peter Rauer, International Journal of Services and Operations Management (2013) 407--425.
Bridging the Gap Between Manufacturing and Service Through IT-Based Boundary Objects
J. Becker, D. Beverungen, R. Knackstedt, M. Matzner, O. Müller, J. Pöppelbuß, IEEE Transactions on Engineering Management (2013) 468--482.
Designing Interaction Routines in Service Networks: A Modularity and Social Construction-Based Approach
J. Becker, D. Beverungen, R. Knackstedt, M. Matzner, O. Müller, J. Pöppelbuß, Scandinavian Journal of Information Systems (2013) 37--68.
Augmenting Analytical CRM Strategies with Social BI
D. Beverungen, M. Eggert, M. Voigt, M. Rosemann, International Journal of Business Intelligence Research (IJBIR) (2013) 32--49.
What Makes Local Governments' Online Communications Successful? Insights from a Multi-Method Analysis of Facebook
S. Hofmann, D. Beverungen, M. Räckers, J. Becker, Government Information Quarterly (2013) 387--396.
Verwaltungsdienstleistungen für Personen mit eingeschränkter Mobilität: Von mobilen Bürgerdiensten zu E-Government?
R. Plattfaut, S. Hofmann, T. Kohlborn, D. Beverungen, M. Räckers, B. Niehaves, J. Becker, EGovernment Review (2013) 14--15.
Softwaregestützte Konstruktion von Produktivitätsmodellen im Facility Management
J. Becker, T. Bernhold, D. Beverungen, N. Kaling, R. Knackstedt, L. Vanessa, H. Peter Rauer, in: O. Thomas, M. Nüttgens (Eds.), Dienstleistungsmodellierung 2012: Product-Service Systems Und Produktivität, Wiesbaden, 2013, pp. 208--226.
Softwaregestützte Konstruktion von Produktivitätsmodellen im Facility Management
J. Becker, T. Bernhold, D. Beverungen, N. Kaling, R. Knackstedt, L. Vanesa, H. Peter Rauer, in: Dienstleistungsmodellierung 2012, Wiesbaden, 2012, pp. 208--226.
Resolving trade-offs in Service Performance Benchmarking using Data Envelopment Analysis
J. Becker, D. Beverungen, D. Breuker, H. Peter Rauer, in: Proceedings of the 16th Pacific Asian Conference on Information Systems (PACIS) 2012, Ho Chi Minh City, Vietnam, 2012, p. Paper 56.
Service Productivity Management --- Status Quo and Directions for the Design of Conceptual Modeling Grammars.
J. Becker, D. Beverungen, R. Knackstedt, H. Peter Rauer, D. Sigge, in: Proceedings of the 45th Hawaii International Conference on System Sciences (HICSS) 2012, Kauai, USA, 2012, pp. 1522--1531.
Global versus Local Properties of Service Science: Insights from a Comparative International Study on Research Results
T. Heide, S. Tumbas, D. Beverungen, R. Knackstedt, J. Becker, in: Services and Economic Development: Local and Global Challenges, Bucharest, Romania, 2012, pp. 1--21.
Leveraging Social Network Data for Analytical CRM Strategies --- The Introduction of Social BI
M. Rosemann, M. Eggert, M. Voigt, D. Beverungen, in: Proceedings of the 20$^{th}$ European Conference on Information Systems, Barcelona, Spain, 2012, pp. 1--12.
Construction of Productivity Models: A Tool Supported Approach in the Area of Facility Management
J. Becker, T. Bernhold, D. Beverungen, N. Kaling, R. Knackstedt, L. Vanessa, H. Peter Rauer, Enterprise Modelling and Information Systems Architectures (2012) 26--40.
Identifying e-Service Potential from Business Process Models --- A Theory Nexus Approach
D. Beverungen, R. Knackstedt, A. Winkelmann, E-Service Journal (2012) 45--74.
A Method for Selectively Designing Modeling Languages for Product-Service Systems
J. Becker, D. Beverungen, R. Knackstedt, in: D. Granat Janusz Dolk (Ed.), Modeling for Decision Support in Network-Based Services: The Application of Quantitative Modeling to Service Science, Berlin, Heidelberg, 2012, pp. 87--117.
Ansätze zur methodischen Unterstützung der Konstruktion von Produktivitätsmodellen für die Data Envelopment Analysis --- Entwicklung eines Softwareprototypen zur Umsetzung und Evaluation
J. Becker, R. Knackstedt, D. Beverungen, H.-A. Dietrich, D. Breuker, H. Peter Rauer, in: T. Böhmann, R. Knackstedt, J. Marco Leimeister, M. Nüttgens, O. Thomas (Eds.), Service Engineering --- Management, Norderstedt, 2012, pp. 127--139.
Product-Service System Approaches
D. Beverungen, M. Matzner, O. Müller, J. Becker, in: A. Barros, D. Oberle (Eds.), Handbook of Service Description, New York, 2012, pp. 19--44.
Conceptualizing Service Network Productivity --- A Looped DEA Approach
J. Becker, D. Beverungen, D. Breuker, in: XII European Workshop on Efficiency and Productivity Analysis (Abstract), Verona, Italy, 2011.
How to Model Service Productivity for Data Envelopment Analysis? A Meta-Design Approach
J. Becker, D. Beverungen, D. Breuker, H.-A. Dietrich, R. Knackstedt, H. Peter Rauer, in: ECIS 2011 Proceedings, Helsinki, Finland, 2011, p. Paper 111.
Do we need new theories on service productivity? --- Status Quo and implications from contemporary research
J. Becker, D. Beverungen, R. Knackstedt, H.-A. Dietrich, D. Breuker, H. Peter Rauer, D. Sigge, in: XXI. International RESER Conference, Hamburg, Germany, 2011, pp. 146--147.
Information Needs in Service Systems --- A Framework for Integrating Service and Manufacturing Business Processes
J. Becker, D. Beverungen, R. Knackstedt, M. Matzner, O. Müller, in: Proceedings of the 44th Annual Hawaii International Conference on System Sciences, Koloa, HI, USA, 2011.
Design Science in Service Research: A Framework-Based Review of IT Artifacts in Germany
J. Becker, D. Beverungen, M. Matzner, O. Müller, J. Pöppelbuß, in: H. Jain, A. P. Sinha, P. Vitharana (Eds.), International Conference on Design Science Research in Information Systems and Technology, Berlin, 2011, pp. 366--375.
Mapping the Emerging Field of Service Science: Insights from a Citation Network and Cocitation Network Analysis
D. Beverungen, in: 32th International Conference on Information Systems (ICIS), Shanghai, China, 2011.
The Morphology of Service Bundling Settings
D. Beverungen, T. Kohlborn, E. Fielt, in: 22nd Australasian Conference on Information Systems (ACIS), Sydney, Australia, 2011.
Where are the participants? Including motivational aspects into theorizing and design in IS Research
D. Beverungen, M. Wittchen, J. Becker, in: Proceedings of the 19th European Conference on Information Systems, Helsinki, Finland, 2011.
On the Coalescence of Supply Networks and Information Systems
B. Hellingrath, J. Becker, D. Beverungen, C. Böhle, M. Räckers, in: EMNet, Limassol, Zypern, 2011.
Pricing of Value Bundles: A Multi-Perspective Decision Support Approach
J. Becker, D. Beverungen, R. Knackstedt, O. Müller, Enterprise Modelling and Information Systems Architectures (2011) 54--69.
Integrierte Informationslogistik in der hybriden Wertschöpfung
J. Becker, D. Beverungen, R. Knackstedt, M. Matzner, O. Müller, J. Pöppelbuß, in: I. Gatermann, M. Fleck (Eds.), Mit Dienstleistungen Die Zukunft Gestalten: Impulse Aus Forschung Und Praxis. Beiträge Der 8. Dienstleistungstagung Des BMBF, Frankfurt am Main, 2011, pp. 247--255.
Engineering, Sales, and Delivery of Modular Value Bundles --- A Framework for Configurative Modeling
J. Becker, D. Beverungen, R. Knackstedt, A. Stein, in: T. Böhmann, W. Burr, T. Herrmann, H. Krcmar (Eds.), Implementing International Services: A Tailorable Method for Market Assessment, Modularization, and Process Transfer, Wiesbaden, 2011, pp. 399--424.
Produktivitätsbenchmarking als Bestandteil eines integrierten Ansatzes zur Vermarktung hybrider Leistungsbündel
K. Backhaus, J. Becker, D. Beverungen, O. Broeker, R. Knackstedt, A. Nikula, R. Wilken, in: 40. Jahrestagung Der Gesellschaft Für Informatik, Leipzig, Germany, 2010.
Incorporating Willingness-to-Pay Data into Online Recommendations for Value-Added Services
K. Backhaus, J. Becker, D. Beverungen, M. Frohs, O. Müller, M. Weddeling, in: European Conference on Information Systems, Pretoria, South Africa, 2010.
Produktivitätsmanagement hybrider Leistungsbündel --- Auf dem Weg zu einer Produktivitätsmanagementsystematik für effiziente Wertschöpfungspartnerschaften
J. Becker, D. Beverungen, N. Blinn, M. Fellmann, R. Knackstedt, M. Nüttgens, O. Thomas, in: Proceedings of the Multikonferenz Wirtschaftsinformatik, Göttingen, Germany, 2010.
Assumptions in Service Research --- A Multi-Theoretical Perspective on the Development of Standards for the Integration of Goods and Services
J. Becker, D. Beverungen, N. Blinn, M. Nüttgens, in: XX. International RESER Conference, Gothenburg, Sweden, 2010.
Total Cost of Service Life --- Decision Support for Selecting and Orchestrating Services
J. Becker, D. Beverungen, M. Matzner, O. Müller, in: P. Kommers, P. Isaías (Eds.), Proceedings of the IADIS Internatioal Conference E-Society 2010, Porto, Portugal, 2010, pp. 322--329.
Total Costs of Service Life: The Need of Decision Support in Selecting, Comparing and Orchestrating Services
J. Becker, D. Beverungen, M. Matzner, O. Müller, in: J.-H. Morin, J. Ralyté, M. Snene (Eds.), Exploring Service Sciences, Berlin, 2010, pp. 282--288.
Implementing Value-Driven Service Management --- Towards an IT Artifact-Based Approach for Managing Customer Solutions
D. Beverungen, in: Proceedings of the 10th European Academy of Management Conference, Rome, Italy, 2010.
Enabling Individualized Recommendations and Dynamic Pricing of Value-Added Services through Willingness-to-Pay Data
K. Backhaus, J. Becker, D. Beverungen, M. Frohs, O. Müller, M. Weddeling, R. Knackstedt, M. Steiner, Electronic Markets (2010) 131--146.
The Challenge of Conceptual Modeling for Product-Service Systems --- Status-quo and Perspectives for Reference Models and Modeling Languages
J. Becker, D. Beverungen, R. Knackstedt, Information Systems and E-Business Management (ISeB) (2010) 12--32.
Fostering the Virtualization of Service Processes and Touch Points --- Identification and Documentation of E-Service Potential in Retail Networks
J. Becker, D. Beverungen, R. Knackstedt, A. Winkelmann, Lecture Notes in Informatics (2010) 63--79.
TCO-as-a-Service --- Servicebasierte Lebenszyklusrechnung für hybride Leistungsbündel
J. Becker, D. Beverungen, R. Knackstedt, O. Müller, S. Müller, in: J. Becker, R. Knackstedt, O. Müller, A. Winkelmann (Eds.), Vertriebsinformationssysteme --- Standardisierung, Individualisierung, Hybridisierung Und Internetisierung, Berlin, Heidelberg, 2010, pp. 161--174.
E-Services im Handel --- Auffindung und Dokumentation von Potenzialen zur Digitalisierung von Dienstleistungen für Hersteller und Kunden
D. Beverungen, R. Knackstedt, A. Winkelmann, in: J. Becker, R. Knackstedt, O. Müller, A. Winkelmann (Eds.), Vertriebsinformationssysteme --- Standardisierung, Individualisierung, Hybridisierung Und Internetisierung, Berlin, Heidelberg, 2010, pp. 177--193.
Vermarktung hybrider Leistungsbündel
Show all publications
M. Weddeling, M. Steiner, O. Müller, R. Knackstedt, J. Becker, K. Backhaus, D. Beverungen, M. Frohs, Vermarktung Hybrider Leistungsbündel, Springer Berlin Heidelberg, Berlin, Heidelberg, 2010.