Daniel Beverungen, Paderborn University, Germany
Christoph F. Breidbach, The University of Melbourne, Australia
Theme of the Workshop
Service Science is an emerging research field that is highly relevant to IS scholars. Information systems enable the creation of many services (e.g. cloud based storage), while simultaneously representing the context in which many services are co-created (e.g. IT consulting). However, despite substantial efforts within the field, researchers and practitioners still suffer from a lack of theory-based knowledge for engineering and managing services, and to leverage IS for service innovation. At the same time, service, a concept that can be considered the foundation of all economic exchange (e.g. Vargo and Lusch, 2004), now challenges previously established concepts in the IS discipline, such as the separation between corporate IS and consumer IS, or internal IS and external services. Service-focused research in IS needs to create and refine concepts, models, methods, and systems to reflect these developments.
Purpose of the Workshop
This workshop intends to facilitate the discourse amongst IS researchers interested in service science. Those interested in questions related to service that extend or even depart from conventional wisdom within IS research are particularly encouraged to participate. We invite those who are interested to shape the future of the field to join us in Seoul. The workshop participants will develop their ideas in a short paper of not more than two pages (ICIS paper template) prior to the workshop. The workshop itself serves to present, discuss, and organize the ideas submitted.
Format of the Workshop
The workshop will be a one-day event, including three sessions. The first session will provide scholars working in the field of service science to present and discuss individual ideas for the future development of ‘service science’. In the second session, senior scholars will provide thought provoking insights. The third session serves as a workshop to collect and systematize a research agenda for Service Science in the IS discipline. The workshop will be concluded by the annual SIG Services assembly, followed by a social event.
|09:00 – 09:30||Welcome and Networking|
|09:30 – 11:15||Workshop Session 1: Paper Presentations|
|11:15 – 11:30||Coffee Break|
|11:30 – 12:15||Workshop Session 2a: Senior Scholar Pitches|
|12:15 – 13:00||Lunch Break|
|13:00 – 13:45||Workshop Session 2b: Senior Scholar Pitches|
|13:45 – 14:00||Coffee Break|
|14:00 – 15:30||Workshop Session 3: Workshop on Service Science in IS Research Agenda |
|15:30 – 16:15||Annual AIS SIG Services Assembly, Elections|
|16:15 – 16:30||Closing|
|20:00 – open||Service Researchers’ Beer (location to be announced)|
Justification of the Workshop and Sponsorship by AIS SIG Services
Service Science is a major research area within the IS discipline today, and the SIG Services which was recognized by the AIS as an Outstanding SIG in 2015. This workshop will build on a series of successful meetings in the last few years and provide a forum for those working in the service science field to develop innovative ideas that can transform our understanding and design of IS and service systems. The workshop thereby complements the regular Service Science Track (“Service Innovation, Engineering, and Management”) that is hosted by the SIG Services at ECIS, and represents the second gathering of the SIG Services in 2017.
The primary target audience includes the current members of the AIS SIG Services, as well as other researchers interested in investigating and designing IT-based services. In particular, we encourage the ‘next generation of service researchers’ that have begun researching Service Science with the revitalization of the field at the beginning of this millennium.
Schedule of the Workshop
- 14.11.2017: Submission deadline for short papers to be presented at the workshop. Please hand in you papers via email to the workshop organizers.
- 31.10.2017: Acceptance decisions
- 10.12.2017: Workshop day in Seoul (Sunday)