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Research Areas

Our research covers multiple topics in the area of service management such as technology & innovation, transformative and healthcare services, customer loyalty & retention, brand strategy and multi-channel.

Digital Services

We investigate technologies at the customer interface and digital services, like smart services and digital platforms.

Management of Provider-Customer...

We study various types of provider-customer relationships to improve their management. 

Transformative Services / Healthcare...

Our focus is on complex service encounters that exist in health services.

The University for the Information Society